Shipping & Returns
Standard Delivery
Free standard shipping on every U.S. order with no minimum. Your order ships as soon as it's ready and you'll receive tracking automatically.
Express Delivery
Need it faster? Choose express at checkout for priority U.S. delivery. Orders of $300 or more automatically qualify for free express shipping.
International Delivery
We ship worldwide. A flat fee applies to international orders based on your destination, calculated at checkout. Transit times may vary due to customs clearance.
International Shipping
Shipping Rates by Destination
We ship to over 30 countries. Below are our flat-rate fees. If your country isn't listed, the cost is calculated automatically at checkout.
| Destination | Shipping Cost |
|---|---|
| United States | Free |
| Canada | $17 |
| UK & European Union | $16 |
| Australia | $23 |
| New Zealand | $30 |
| All other destinations | Calculated at checkout |
Return & Refund Policy
Eligibility
14-Day Returns
Items can be returned within 14 days of delivery, provided they are unworn, unused, and in their original condition and packaging.
Personalized Items
Final Sale
Personalized pieces — engravings, initials, birthstones, zodiac, and made-to-order items — are final sale and not eligible for return.
Shipping & Refunds
Buyer Covers Return Shipping
Return shipping is at the buyer's expense. We recommend a tracked service. Once we receive and inspect your return, a refund is issued to your original payment method within a few business days.
Cancellations
We process orders as quickly as possible, so cancellations must be requested within 3 hours of purchase. Once an order has entered production or shipped, it can no longer be cancelled.
To cancel, email info@suriofficial.com with your order number right away. The sooner we hear from you, the better.
You'll receive an email confirmation when your order is placed and a second notification with tracking once it ships. If your order hasn't arrived within the expected window, contact us and we'll investigate immediately.
Shipping FAQs
Do you offer international shipping?
Yes — we ship to numerous countries worldwide. Please check our shipping rates above or reach out to our customer service team to find out if we ship to your location.
How can I track my order?
A tracking number will be sent to you by email once your order has been dispatched. You can use this number to monitor your order's progress on the carrier's website.
How long does a personalized order take?
Custom-made and personalized pieces require additional production time before shipping. This varies by piece — the product page will note if a longer lead time applies. Once shipped, standard delivery times apply.
What are the shipping charges?
Standard shipping is free on all U.S. orders. Express shipping is free on U.S. orders of $300 or more. For international orders, shipping fees vary depending on destination and are calculated and displayed at checkout.
I received the wrong item or my piece has a defect.
We're sorry. Email info@suriofficial.com within 14 days of delivery with your order number and a photo of the issue. We'll resolve it promptly at no cost, including on personalized pieces.
Can I exchange for a different size or style?
Yes — if your item is eligible for a return (unworn, non-personalized, within 14 days), we can exchange it for a different size or finish of the same product. Email us with your order number and the variation you'd like instead.
Reach Out To Us
Need assistance or have a question? We're just a message away and always happy to help.
Contact Us