Shipping & Return Policy
Shipping Policy
Delivery Time: All orders are typically delivered within 7–10 business days.
Order Updates: You will receive email notifications to keep you updated about the status of your order.
Delays: While we strive to meet the estimated timeframe, occasional minor delays may occur.
Non-Delivery: If your order does not arrive within the specified period, please contact us at info@suriofficial.com and we will assist you immediately.
International Shipping Rates:
| Destination | Shipping Cost |
|---|---|
| USA | Free |
| Canada | $17 |
| European Union | $16 |
| Australia | $23 |
| New Zealand | $30 |
Return & Refund Policy
- Eligibility: Items can be returned within 7 days of receipt in their original condition for a refund.
- Return Window: Goods must be dispatched within 14 days of delivery.
- Condition of Returns: Returned items must be unused and in original packaging.
- Buyer Responsibility: Buyer pays return shipping and must insure the parcel.
- Exclusions: No refunds on customized or bulk orders.
- Color Disclaimer: Slight color variations may occur.